We build interviewers, not forms
Ouvia is a Brazilian qualitative voice research platform powered by artificial intelligence.
Our technology makes it possible to create AI agents that conduct in-depth interviews, adapt their questions to each answer, explore relevant topics and turn conversations into structured data and actionable insight.
Where traditional forms only record what you already knew to ask, Ouvia helps companies understand the contexts, motivations and perceptions that emerge during a conversation.
Democratise access to listening in depth.
We want companies of every size to run qualitative research with greater scale, speed and consistency, without losing the richness of human conversation.
Ouvia was created to support research companies, consultancies, agencies and teams in strategy, customer experience, marketing, product and innovation, in work such as:
Technology that extends human capacity
Ouvia does not set out to replace the strategic work of researchers. Our proposal is to extend their capacity.
The AI agents support running and recording the interviews, while the professionals remain responsible for defining objectives, methodology, interpreting results and the decisions that follow from the research.
The platform combines voice conversation, generative artificial intelligence and research methodology to configure the interviewer's behaviour, run individualised interviews and organise the results for analysis.
Privacy and security are part of the product architecture. Ouvia was conceived to collect only the data each study requires, protect participants' information and give companies control over their projects and results.
A new infrastructure for listening at scale
Artificial intelligence is transforming how companies produce content, analyse data and make decisions. We believe it will also transform how organisations listen to people.
Ouvia is building an AI interview infrastructure that companies can use directly or that partners can embed into their own offerings, including white-label operations.
Our vision is to make qualitative listening as accessible, recurring and measurable as digital surveys are today — while preserving the depth of a good interview.
Our history
Ouvia was born from the vision of using artificial intelligence to transform the way organisations listen to and understand people.
While designing the platform, we saw that qualitative research could gain scale without losing the depth of a good interview. To do that, we developed artificial intelligence agents able to run conversations, adapt questions, explore relevant topics and organise the results for analysis.
The name Ouvia expresses that essence: bringing together listening and artificial intelligence to turn conversations into knowledge and support better-informed decisions.
Alexandre Santos
Alexandre Santos is a technology, product and operations executive, with a track record in creating, transforming and scaling digital businesses.
Over his career he has worked as CTO, COO and product leader at technology and healthcare companies, leading the development of B2B SaaS platforms, multi-tenant and white-label solutions, complex integrations and technology modernisation projects.
He has also led operations, products and multidisciplinary teams, connecting business strategy, customer experience, software architecture, artificial intelligence and business execution.
His experience includes large-scale digital projects and environments with critical integrations, as well as building products that apply artificial intelligence to research, customer service, healthcare and decision-making processes.
Alexandre holds an Executive MBA and is currently taking an MBA in Artificial Intelligence Applied to Business. At Ouvia he leads company strategy, product evolution and its technology architecture.
Ouvia brings together two central dimensions of his career: the experience of creating and managing digital products, and an interest in developing new ways of listening to people and turning their experiences into information that is useful for decision-making.
Built in Brazil, ready for the world
Ouvia is a Brazilian company, headquartered in São Paulo, with a platform designed from the start to operate in different languages, serve multiple segments and support partners across different markets.
We are developing a new way of turning conversations into knowledge — so that organisations can listen to more people, better understand their experiences and make decisions with more evidence.
Ouvia — every answer deserves a good question.